Due to the disruptions caused by COVID-19, please allow 3-5 working days for your order to arrive. Our couriers are currently prioritising essential items for delivery, therefore, we cannot guarantee next day delivery.
Thank you for your patience and understanding during this time.
We boast an extremely efficient supply chain however very rarely an order may be delayed due to unavoidable circumstances. We stress that this is extremely unusual and generally only adds a day to the delivery time. We thank you for your patience in these events.
Please note that office hours are between 9am and 5pm Monday to Friday. Orders placed after 5pm or during the weekend will be processed at the first possible opportunity on the next working day. Please take this into consideration when counting days until delivery.
Our couriers deliver between 8am and 6pm Monday to Friday (excluding holidays). Please ensure your delivery address is manned during these times or provide us with instructions on where the product can be left. The driver cannot phone to give advanced warning and it is essential we have the correct delivery address and postcode.
Delivery time is calculated in business days. The majority of orders arrive next day when placed before 11am but this is not guaranteed. Please allow 3-5 days for delivery. Orders of items coming from different warehouses will arrive separately. In most cases the chemical products will arrive first shortly followed by equipment and accessories. Deliveries out with the UK Mainland (e.g. Northern Ireland, Channel Islands, Scottish Isles etc.) may require additional time for delivery.
Please Leave Detailed Delivery Instructions
You will have opportunity to leave delivery instructions at the checkout. Please ensure you have left any necessary details
Unless instructed otherwise our drivers may accept signatures from any inhabitant/staff member of the delivery address. Our drivers have no way of distinguishing between authorized and unauthorized inhabitants. It is the responsibility of the buyer to ensure their premises is inaccessible to anyone not authorized to accept delivery. If an item is for the attention of a specific person please state this prior to the orders dispatch. Packages may however be left with a neighbour for your convenience. If this is inappropriate please bring this to our attention prior to dispatch.
If the premises is unmanned at the point of delivery the driver will not leave packages unattended unless instructed to do so prior to dispatch. Moss Terminator are not responsible for losses caused by poor storage conditions, insufficient security, unauthorized access, etc, to the requested delivery location after the point of delivery so long as the goods have been delivered in accordance with buyer instruction. After 2 failed deliveries goods are returned to our suppliers' warehouse in accordance with the delivery company's policy. We reserve the right to charge you for the reasonable cost of re-dispatch.
Returns & Refunds Policy
Please check any received items immediately upon receipt of the delivery. If you have received your item from Moss Terminator and found it damaged or not to be as ordered you must inform us by telephone on 0800 368 8535. In this case you may return it to Moss Terminator within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials intact. Items meeting these requirements returned within 14 days will receive a full refund. We reserve the right to refuse refunds if products are received not in acordance with these requirements.
In accordance with distance trading regulations we will accept returns for any reason so long as it is reported within 7 days of delivery. If the product is correct, intact or otherwise exactly as ordered (for example if the buyer ordered the wrong product) we reserve the right to charge you for the cost of uplift.
We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received not in accordance with these requirements.
Moss Terminator is Part of the Nexus Group of brands
Wilson Business Park
1 Queen Elizabeth Avenue
Phone: 0800 368 8535