Please note: Due to the time of year, please allow 2-3 days for delivery.
The majority of orders arrive the next working day when placed before 11:00am Monday to Friday. Orders placed after 11am on Friday or during the weekend will be processed at the first possible opportunity on the next working day. Deliveries in rural areas and certain postcodes may require an additional 2-3 days for arrival.
Our couriers deliver between 8am and 6pm Monday to Friday (excluding holidays). Please ensure your delivery address is manned during these times or provide us with instructions on where the product can be left. The driver cannot phone to give advanced warning.
Contactless Delivery Instructions
Packages will not be left unattended unless instructed. You will have opportunity to leave delivery instructions when placing your order, such as "leave in porch" or "leave behind bin".
After 2 failed deliveries, goods are returned to our warehouse. You may request the item is dispatched again, but there will be an additional delivery charge to cover the costs associated with rebooking your delivery with the couriers
Moss Terminator + Sprayer Deliveries
Orders that include Moss Terminator and sprayers are dispatched from separate warehouses (no additional charge) and will arrive from different couriers. Sprayers are delivered by Royal Mail on a next working day delivery service (exemptions apply, e.g. industrial action/strikes), while Moss Terminator is delivered by APC.
Bulk Orders & Orders Over 80 Litres
Orders over 80 litres exceed our standard delivery fee. Where applicable, your shipping fee for bulk quantities will be subject to change based on your postcode, whether delivery is to a residential or business address, and whether a vehicle with a tail lift is required. Such a price in not available until we book your order in with our couriers. At such a time, we will contact you directly with a quote for the additional shipping fee and to request payment. If you are unwilling to pay the additional fee we will cancel your order and provide a refund in full with no fuss.
Returns & Refunds Policy
Please check any received items immediately upon receipt of the delivery. If you have received your item and found it damaged or not to be as ordered, you must inform us immediately. In this case, you may return the item to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials intact. Items meeting these requirements will receive a full refund, minus any shipping or collection fees. We reserve the right to refuse refunds if products are received not in accordance with these requirements.
In accordance with distance trading regulations, we will accept returns for any reason so long as it is reported within 7 days of delivery. If the product is correct, intact or otherwise exactly as ordered (for example if the buyer ordered the wrong product) we reserve the right to charge you for the cost of uplift. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received not in accordance with these requirements.
Ordering from Northern Ireland or Ireland?
You must have an EORI number and arrange your own transportation as our couriers are unable to ship outside of the UK mainland. Please get in touch with us on 0800 368 8535 to process your order.